Let me tell you how relieved and happy I am.
Al Dibartolo from Dibartolo bakery just called and apologized about my cake incident.
He was friendly, understanding and actually very funny.
But it felt good and sincere and at least for me, that’s really all I ever ask for because mistakes do happen.
I would have been happy with just the call, but then he explained he put aside a store credit for me that has no expiration for 1/2 of what I paid for the cake.
That was more than I could have ever asked for.
He did say he wished I would have said something that morning, so did I, because he could have corrected the mistake.
He also joked, that unlike the guy on the TV , all the cakes don’t take 8 hours to make.
Dibartolo’s not only makes great cakes, but has great customer service.
Al, if you are reading this, which for some reason I think you are, Thanks!